One inbox that speaksto everything.
Your customers reach you in more than one place, and the answers they need live in more than one system. Nautix pulls your other channels into a single inbox and connects to the tools that hold your data, so every conversation is answered with the full picture.
Conversations and data are scattered,so answers are slow.
Customers message on WhatsApp, then on the website, then by SMS, and each lands in a different place. Meanwhile the answer they need, their balance, their order, their account, sits in a system the person replying cannot see. So conversations get missed, context gets lost, and staff put customers on hold to go and look something up.
Channels that do not talk to each other
A customer who starts on the website and follows up on WhatsApp becomes two disconnected threads, and something falls through the gap.
Answers trapped in other systems
The detail a customer needs lives in billing, the CRM or the POS, out of reach of whoever is replying.
Constant switching and lookups
Staff jump between apps and put people on hold, because nothing brings the conversation and the data together.
Connect, unify, enrich,answer.
Every channel flows into one place, and the data comes to the conversation.
Connect your channels
Web chat, SMS and social channels feed into the same Nautix inbox alongside WhatsApp, so nothing is answered in isolation.
Unify the conversation
Messages from the same customer across channels come together, so their history is one thread, not several.
Enrich with your systems
Nautix connects to your CRM, billing, POS or other tools and pulls the relevant detail into the conversation.
Answer with the full picture
Whoever replies, a person or Nautix, has the channel history and the account data in one place, so the answer is right the first time.
What channels and integrationdo
WhatsApp-first inbox
WhatsApp leads, with every other channel flowing into the same place.
Web, SMS and social
Other channels feed one inbox, so no conversation is answered in isolation.
Unified threads
One customer, one history, however many channels they used.
System connections
Connect CRM, billing, POS and more to bring data to the conversation.
Data on demand
Pull an account, an order or a balance into the reply, no app-switching.
Fits your stack
Works with the tools you already run rather than replacing them.
What connecting everythingdelivers
Every channel answered in the same place
Account data pulled into the conversation, no switching
Works with the systems you already run
Frequently askedquestions
Bring every conversation and every system into one place.
See how Nautix unifies your channels and connects your systems, so every customer conversation is answered in one inbox with the full picture.
No credit card · 15-day free pilot · Cancel anytime