A satisfaction score afterevery conversation.
Ask one simple question when a chat ends, and turn the answers into a number you can watch. Nautix measures CSAT continuously, so a dip in service shows up as a trend you can act on, not a surprise in a bad month.
You cannot manage satisfactionyou never measure.
Most businesses only learn a customer was unhappy when they leave, complain publicly, or stop buying. There is no early signal, no trend, no way to tell whether service this month is better or worse than last. Decisions about staffing, training and process get made on gut feel, because the number that should guide them does not exist.
Satisfaction is invisible until it hurts
Without a score, a slide in service quality only shows up in churn, complaints or lost revenue, when it is already expensive.
No trend, no early warning
A one-off survey a year ago tells you nothing about whether things are getting better or worse right now.
Decisions made on gut feel
Without a number, staffing, training and process changes are guesses, and you cannot tell if they worked.
Ask, capture, track,act.
One question at the end of a chat becomes a number you can steer by.
Ask one question at the end
When a conversation wraps up, Nautix asks a single, simple satisfaction question, while the interaction is still fresh.
Capture the score in one tap
The customer answers with a tap, no form, and the score is captured against that conversation.
Track it over time
Scores build into a trend, by day, by team member, by type of interaction, so you see the shape not just the snapshot.
Act where it dips
When satisfaction slips in one area, you see it early and can fix the cause before it costs you customers.
What CSAT measurementdoes
One-question ask
A single satisfaction question at the end of a chat, so response rates stay high.
One-tap answer
Customers rate with a tap in the thread, no form and no survey link.
Trends over time
Scores build into a trend you can watch, not a one-off snapshot.
By agent and type
See satisfaction by team member and by kind of interaction, so you know where to focus.
Early warning
A dip surfaces as a trend before it turns into churn or complaints.
Satisfaction visibility
One clear number to steer staffing, training and process by.
What continuous measurementdelivers
Asked at the end, so response rates stay high
A trend you can steer by, not a yearly snapshot
A dip spotted before it becomes churn
Frequently askedquestions
Stop guessing how your customers feel.
See how Nautix captures a satisfaction score after every WhatsApp conversation and turns it into a trend you can act on.
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