Qualified leads, not just enquiries.
ACT asks your qualifying questions in the chat, fills in the lead, and scores it with your rules. Ready buyers go to an online rep with a brief. The rest get a follow-up or a polite no.
QUALIFIED · SCORED · ASSIGNED- Looking for
- 2019 SUV, automatic
- Budget
- Up to KES 3.2M
- Paying with
- Bank financing
- Test drive
- Saturday 10am
Running customer conversations for WhatsApp-first businesses
Plenty of enquiries. Too few buyers found.
Your reps spend the day answering “how much?”, while the person ready to pay waits in the same queue.
Ask, capture, score. Then the right next step.
Three enquiries, three different ends. Each answer lands on the lead as a field, and the score decides who sees it next.
RIDGEWAY MOTORS- Hi, I saw your ad. Do you have SUVs around 3 million?
- We do. Is there a model or year you have in mind, and would you pay cash or with financing?
- A 2019, automatic. Up to 3.2M. My bank has approved a car loan.
- BudgetUp to KES 3.2M
- Paying withBank financing
- We have two 2019 automatics in that range. Would you like a test drive this week?
- Saturday morning works.
- Test driveSaturday 10am · booked
- Budget
- Up to KES 3.2M
- Paying with
- Bank financing
- Test drive
- Saturday 10am · booked
Your rules set the score. You can see every point.
Give points for where a lead came from, what they said and what they did. Choose how much the AI’s read of the chat counts. Every score shows its working.
- Came from a Click-to-WhatsApp ad+10
- Budget captured+20
- Wants to buy within 30 days+25
- Booked a test drive+20
- No reply for 3 daysDoesn’t apply to this lead−15
- Came from a Click-to-WhatsApp ad+10
- Budget captured+20
- Wants to buy within 30 days+25
- Booked a test drive+20
- AI read of the chat+9“Asked about two specific cars and named a day for the test drive: ready to decide.”
- Score84
The next free rep. Already briefed.
Hot leads go round-robin to reps who are online, skipping anyone buried in overdue tasks. The rep opens the lead to the chat, the fields and a short brief, and picks up where ACT stopped.
- GGraceOnline · 1 overdue taskAssigned
- BBrianOnline · 6 overdue tasks, over your cap of 5Skipped
- AAkinyiOfflineSkipped
Settings, not code. Change them any time.
Qualification questions.
What sales teams ask before they let ACT qualify their leads.
Ask ACT, running on this site, or bring your qualifying questions to a 20-minute Workflow Review.
Yes. You choose the fields ACT collects and write the scoring rules: points for where a lead came from, what they answered and what they did, like booking a visit. You also choose how much the AI’s read of the chat counts: Rules only, Balanced or AI-led.
Yes. Every score comes with a breakdown: the points from each rule and the AI’s points with its reason. The parts always add up to the score, and changing a rule rescores the leads it affects.
By default, the next online rep in a round-robin, skipping anyone with more overdue tasks than your cap. You can also route by team or branch. The rep gets the chat, the captured fields and a short brief.
They stay in your pipeline and can join a follow-up sequence that runs on the schedule you set. When they reply, the conversation goes back to a person.
No. ACT asks one thing at a time, inside a helpful answer, and skips questions the customer has already answered.
Hand ACT your next 100 enquiries.
Tell us what makes a lead worth a call. We’ll set up the questions, the scoring and the routing, and show you who it sends to your reps.