Your customers message you on WhatsApp, Instagram, Facebook, and your website. Nautix brings every conversation into one shared inbox, so nothing slips through and your whole team works from the same screen.
Most customer teams are forced to watch multiple apps at once. The result is slow response, duplicate work, and lost customer context when the same person moves across channels.
Your team toggles between WhatsApp Web, Instagram, Facebook Pages, and email all day, and still misses things.
Two team members reply to the same customer. Or worse, nobody does, because each assumed the other had it.
A customer who DM'd on Instagram last week messages on WhatsApp today, and your team has no memory of the first conversation.
Connect your channels once. Every message flows into a single, shared, organised queue.
Link WhatsApp Business, Instagram, Facebook, and your website chat in a few clicks. No technical setup.
Every incoming message, regardless of channel, lands in one shared inbox, tagged by source and customer.
Assign conversations, leave internal notes, see who's handling what. No two people reply to the same customer twice.
Every past conversation across every channel is attached to the customer, so context is never lost.
Six core capabilities that keep every conversation organised, assigned, searchable, and visible to the whole team.
WhatsApp, Instagram, Facebook, and webchat in one stream, sorted, tagged, and searchable.
Route conversations to the right person. See who's online, who's handling what, and what's unassigned.
Leave private notes on any conversation that only your team can see. Never the customer.
Categorise conversations by type, priority, or status so nothing important gets buried.
Find any past conversation by customer name, keyword, or channel in seconds.
See how fast your team responds, where the backlog is, and which conversations are waiting too long.
However your customers reach you, they land in the same organised queue.
Subscriber support requests from WhatsApp, outage complaints from Facebook, and new-line inquiries from Instagram, all in one queue and routed to the right technician or sales rep.
Appointment requests, rebooking messages, waitlist updates, and customer follow-ups across WhatsApp, Instagram, and Facebook, unified so regular customers are never missed.
Order questions, delivery follow-ups, and product inquiries across every social channel, consolidated so your team answers fast and closes more sales.
See how the omnichannel inbox unifies your WhatsApp, Instagram, Facebook, and webchat into a single screen your whole team can work from.
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