Nautix Retain · Conversation to repeat business

Bring customers back. See what it earns.

Stamp cards, points, tiers and rewards that live in WhatsApp. Campaigns and broadcasts show their cost before they send, and Insights shows what every shilling brought back.

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No app for members to downloadTwo taps at the counterCost shown before anything sends
Customer with her coffee checking her loyalty points on WhatsAppMEMBER · ON WHATSAPP
Café RewardsGOLD
Grace W. · 7 of 9 stamps
Two more visits for a free coffee
+1 stamp · Achieng O. · 5 of 9Free coffee redeemed · code 4821Birthday treat sent · Wanjiru M.Joined by QR · Westlands counterMoved up to Gold · Faith W.“We miss you” sent · 410 membersReferral · Joy N. made a first visitReminder · beans reward expires in 3 days
Where repeat business slips

Your customers liked you. Nobody asked them back.

Most businesses don’t lose regulars to a better offer. They lose them quietly, because nobody noticed they had stopped coming.

Salon owner at her laptop with her list of loyal customers beside her
GAP 01Nobody knows who the regulars arePaper cards get lost, the till doesn’t know names, and a customer who comes in every week looks like a stranger.
RETAINEvery visit lands on a WhatsApp card. Members reply BALANCE to see it; staff find them by phone or QR.
A quiet café counter with empty seats
GAP 02Regulars drift away unnoticedA customer who came every five days stops coming. By the time anyone notices, they have a new favourite place.
RETAINRetain flags members past their usual gap and starts a win-back with a real reason to return.
Business owner sending a 20% off offer to her customers from her laptop
GAP 03Offers go to everyone, at an unknown costThe same discount goes to every number on the list. Nobody can say what it cost or who came back because of it.
RETAINCampaigns show who gets the message, what it costs and what it should bring back, before you schedule.
The Loyalty module

One place to run the programme, from counter to cash.

Home shows what needs you today. The studio sets the rules, Members shows who is drifting, the counter takes two taps and Insights shows whether it pays.

LoyaltySample data · OctoberCafé Rewards · 2 branches
HomeWhat needs you today, what’s running and what just happened.
Active members2,418+138 this month
Visits today14361% with a member
Rewards ready7419 claimed, not used
Owed to membersKES 96kLikely cost KES 79k
Stamps expiring212In the next 14 days
At risk138No visit for 21+ days
Needs your attention
  • 212 stamps expire in the next 14 days86 members · a reminder usually brings a third backSend reminder
  • 138 regulars haven’t visited in 21 days14 Gold · 52 Silver · 72 MemberStart a win-back
  • Unusual stamping at Westlands18 stamps in 10 minutes from one staff code · pausedReview
Live campaigns
Double stamps, TuesdaysRunning312 visits · 41 members back on a quiet day
Birthday treatAlways on28 birthdays this month · 19 used the treat
Just now
  • 08:12+1 stampPeter M. · Westlands · Ann (counter)
  • 08:05Claimed250 g coffee beans · Peter on WhatsApp
  • 07:58JoinedKevin M. · by QR, invited by Peter
  • 07:41RedeemedFree pastry · Joy N. · code 3307
Campaigns

Every offer has an audience, a cost and a result.

Pick a campaign and Retain fills in who it reaches, what it offers and when. The estimate shows what it costs and what it should bring back, before you schedule.

New campaign · Tier pushSo close to GoldSend me a testSchedule
1 · WhoSilver members within KES 3,000 of Gold64 members · 58 can get WhatsApp offers
2 · OfferDouble stamps on every visitCapped at 4 extra stamps each
3 · When1–14 NovemberInvite on 1 Nov 09:00 · reminder 8 Nov
4 · MessageHi Joseph, you’re only KES 2,400 away from Gold at Café Rewards! Until 14 Nov every visit earns double stamps.Approved WhatsApp template · English and Kiswahili
Estimate · before you sendAbout 26 members come in (45%, from past tier pushes)Extra stamps cost about KES 1,000Messages cost about KES 120Expected extra spend: KES 31,000
Every campaign, side by sideExtra spend is compared with a 10% group held back from each campaign
Double stamps, TuesdaysKES 4.0Running · ends 30 Nov41 of 1,180 came in ·
Birthday treatKES 7.5Always on19 of 28 came in ·
One reward awayKES 31.0Always on52 of 74 came in ·
We miss you (September)KES 10.2Ended96 of 410 came in ·
“We miss you” members spent KES 118k after coming back; KES 61k of that is above what the held-back group spent.
Broadcasts

News that isn’t a reward, sent to the right people.

A new product, new hours or a seasonal menu: pick a segment, write it once and each customer gets it personally, by name. Replies come back to your inbox.

New broadcastNew: iced oat latteSchedule
Audience
Members who agreed to offers 1,475Westlands regulars 620Gold 212Bought online in Sell 390
Message
Hi {first name}, our iced oat latte is here for the hot season. Try it this week at Westlands or CBD, or order it online.Order nowStop offers
When · Friday 16:00 · English and KiswahiliCost · Messages cost about KES 1,840
Goes only to members who agreed to offers, at most 2 offers a week, never after 20:00.
Sent2,140Delivered98%Read81%Tapped a button23%Replied STOP19
Sent, delivered and read: every campaign and broadcast message this month (sample data).
Marketing lead planning a campaign with AI on her laptop and phonePLAN WITH AI
  • Plan with AIDescribe the goal. ACT drafts the audience, the send time and the message, and shows the cost before you approve.
  • Approved templatesSend on your WhatsApp Business number with approved templates, in English and Kiswahili.
  • Replies become conversationsEvery reply lands in the team inbox. ACT answers the routine ones and hands the rest to your team.
The member’s side

No app to download. The card lives in WhatsApp.

Members join from a QR code at the counter or by replying JOIN. A few words do the rest, and their card page shows progress, rewards and the QR staff scan.

LOGOCafé RewardsBusiness account
BALANCE08:02
Café Rewards BrianYou have 8 of 9 stamps. One more visit and your next coffee is free!08:02
Stamp added: 9 of 9. Your free coffee is ready. Reply CLAIM when you’re at the counter.12:38
CLAIM12:44
Show this code at the counter for your free coffee:539012:44
Café RewardsHi, Brian
Café RewardsMEMBER
8 of 9 · one more for a free coffee
SilverKES 9,200 of 15,000
  • Free pastry5 stampsCan claim
  • Free coffee9 stamps1 stamp to go
  • Coffee beansGold only · 18 stampsLocked
Invite a friend: you both get 2 stamps
Customer smiling at her phone as her reward comes through on WhatsAppREPLY BALANCE · CLAIM · INVITE
JOINJoin the programmeBALANCESee the cardCLAIMGet a one-time codeCARDCard link and QRINVITEInvite a friendSTOPStop loyalty messages
Safe to run

Generous to members. Hard to misuse.

A loyalty programme is money on a card. Retain checks every stamp and reward, keeps a record of who did what, and waits for you when something looks wrong.

Shop owner behind her counter, where staff give stampsEVERY STAMP · WHO, WHERE, WHEN
Unusual stamping at WestlandsStaff code 07 on the front counter tablet gave 18 stamps in 10 minutes, 6 of them to the same phone. The code was paused at 10:52.Reverse the 6 stampsIt was fine, unpause
One-time claim codesA reward needs a code from the member’s own phone. It lasts 10 minutes, so a phone number alone redeems nothing.
Undo at the counterA wrong stamp can be undone for a few seconds, and every change records who made it and where.
Limits per staff loginEach login has its own hourly limit. Unusual stamping pauses the code and waits for you.
Referrals checkedRewards are paid after the friend’s first purchase. Same-phone and existing-customer invites are held for review.
Consent kept separateLoyalty messages and offers are agreed separately, so campaigns only reach members who said yes.
Changes tested firstProgramme edits are saved as drafts, show who they affect, and go live only when you publish.
Works with the rest of Nautix

One customer, every visit counted.

See all modules
SellPaid orders earn stamps; rewards work at online checkout.
Team InboxReplies to campaigns land with the whole member history.
ACTAnswers “how many stamps do I have?” and explains rewards.
WorkflowsLoyalty events start workflows; workflows can award stamps.
Partner API & webhooksYour POS or website can enrol, earn and redeem.
SplynxISP bills paid on time earn points.
FAQ

Retain questions.

What owners ask before they move their regulars from paper cards to WhatsApp.

ACTStill have a question?

Ask ACT, running on this site, or walk through your programme with our team in a 20-minute Workflow Review.

Book a Workflow Review

No. Members join by scanning a QR code or replying JOIN on WhatsApp. They check their card by replying BALANCE, claim rewards by replying CLAIM, and can open a card page with their QR code.

Stamp cards, points, visit counts, cashback and tiers, alone or together. Rewards, limits and expiry are settings in the programme studio, so changing them doesn’t need a developer.

On a tablet at the counter or the Android app: scan the member’s QR code or type their phone number, then tap +1 stamp. Redeeming needs the one-time code from the member’s phone.

A campaign is tied to the programme: a win-back, bonus days, a birthday treat or a tier push, with an offer and a cost estimate. A broadcast is a one-off message to a segment, such as a new product or new opening hours. Both only reach customers who agreed to offers.

Insights compares members with similar customers who aren’t members, and each campaign with a small group held back from it. You see what rewards and messages cost, what members spent above that, and what you still owe them.

Start with one workflow

Turn one visit into a regular.

Bring your current card or offer. We’ll set it up in Retain with your team and show you what it brings back.

Book a Workflow ReviewStart free trial
Free trialNo card requiredOfficial WhatsApp Business Platform
ACT · completed actions0 of 4 done
“BALANCE”ACT is on it
“CLAIM”
“Do you have a loyalty card?”
“Is the Tuesday offer still on?”