Loyalty at the counter, on the phone you already have.
Staff find a member by phone or name, add a stamp in one tap, redeem with the member’s code and enrol new customers, all in the Nautix Android app.
Running customer conversations for WhatsApp-first businesses
Phone number or name, and their card is open.
Staff search as they type, filter to active or paused members, and see who has a reward ready. The week’s visits and redemptions sit right on top.
Add a stamp in one tap. Undo in one more.
The member’s card shows their stamps, what’s left to the next reward and any reward ready. Tap Add stamp; a full card turns it into Issue reward. Redeeming asks for the code the member shows, so nobody redeems from a phone number alone.
Not a member yet? A minute, with consent.
Search the contact, see if they can be enrolled or already have a card, tick that they agree to join and set their message preferences. A duplicate check stops two cards for one customer.
Codes that keep it honest, QR that skips the typing.
One-time reward codes protect every redemption. QR on the member’s card, on stamp codes and on the counter poster takes the typing out of a busy morning.
Quiet weekend? Start a bonus from the counter.
Managers can start a win-back bonus, double days or a slow-day booster from the app, see how many members it reaches and who agreed to offers, and stop it any time.
What happened today, and what the bonus brought in.
Members, visits and redemptions for the week, every stamp and redemption as it happens, and campaign results by branch, right in the app.
Counter questions.
What owners ask before handing the phone to staff.
Ask ACT, running on this site, or bring your counter routine to a 20-minute Workflow Review and we’ll set the app up with you.
No. Staff use the Nautix Android app on the shop phone or tablet they already have. Find a member, tap Add stamp, done.
Search by phone number or name, or scan the QR on the member’s card page. Their card opens with stamps, rewards ready and their message preferences.
Every stamp shows an Undo straight away. Undo posts a correction, so the member’s history stays honest.
The member claims a reward and gets a one-time code on WhatsApp. Staff pick the reward, the code fills in or is typed, and it’s redeemed at their branch. Nobody can redeem from a phone number alone.
Yes, in under a minute: search the contact, tick that they agree to join, set message preferences and, for car washes, the car and number plate. A duplicate check stops double cards.
Managers can start a win-back bonus, double days or a slow-day booster from the phone and see who came. Building programmes and more campaign types stay on the web app.
Put loyalty at the counter in two taps.
Tell us how your counter works. We’ll set up the app, the card and the codes with your team.