Bring them back, and prove it paid.
Win back members who stopped coming, fill your quiet days with bonus stamps, and nudge people at the right moment. Every campaign shows what it cost and what it brought in.
Running customer conversations for WhatsApp-first businesses
Eight reasons to come back.
Bring back members who drifted, fill the quiet days, and nudge people at the moments that matter: a birthday, one stamp to go, a late visit, stamps about to expire, a tier within reach.
Who, offer, when, message, and what it should bring back.
Every campaign is the same four steps. Before you schedule, the estimate shows how many members should come in, what the extra stamps and messages cost and the extra spend to expect.
Turn your quietest day into a reason to come.
Double stamps or a fixed bonus on the days and hours you pick, for a few weeks or always. Cap the extra per member so a bonus never runs away with you.
Catch regulars before they’re gone.
Members who used to come at least every two weeks and haven’t been for 21 days are flagged at risk, sorted by what they’re worth. One tap starts a win-back for all of them.
Which campaigns brought people in, and what each one cost.
Every campaign holds back 10% of its audience. Extra spend is what members reached spent above that group, so the result is what the campaign really added.
Campaign questions.
What owners ask before their first win-back.
Ask ACT, running on this site, or bring your quiet days and lapsed regulars to a 20-minute Workflow Review and we’ll plan the first campaign with you.
Win-back for members who stopped coming, bonus days on quiet days or hours, a birthday treat, one-reward-away nudges, visit-due reminders, expiry reminders, a tier push and a referral drive.
Choose how long without a visit counts as gone, for example 45 days, and the bonus they get on their next visit. Members who agreed to offers get a WhatsApp invite, and a reminder later if they haven’t come.
Yes. Pick the days, and optionally the hours, when the bonus applies, multiply what members earn or add a fixed amount, and cap how much extra each member can get.
Yes. The estimate shows how many members are likely to come in, what the extra stamps and messages cost, and the extra spend to expect. You can send yourself a test first.
Each campaign holds back a small group of members who don’t get it. Results compare what those reached spent with that group, so you see the extra spend, the cost and what came back for every KES 1.
Campaign messages only go to members who agreed to offers, at most 2 a week and never after 8 pm. Members can reply STOP at any time.
Win back your regulars and see what it brought in.
Tell us your quiet days and who stopped coming. We’ll set up the first campaign and its results with you.